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[ShopeePay] How do I make a withdrawal from ShopeePay? (ENG)
Para sa Taglish version ng article, basahin dito.
You can make a withdrawal from your ShopeePay wallet to your bank if you have already added a bank account to your ShopeePay account.
To make a bank transfer, go to your ShopeePay wallet and select Bank Transfer > select a bank and input account details > Next > enter the transfer amount > Next > Send Money Now > enter your ShopeePay PIN or FaceID/TouchID.
Bank Transfers cannot be cancelled once confirmed. You can review your bank transfer details under Last Transactions on your ShopeePay wallet.
⚠️ Note • You can submit your bank transfer request on the weekends/ public holidays but please note that it will take 1-2 working days to be processed. • Your ShopeePay account needs to be verified before you can request a bank transfer for your funds via ShopeePay. • The minimum amount for a bank transfer is Php 1.00. • Users will be charged a P15 admin fee for all transfers made, except for transfers to a linked Seabank account which is free of charge. |
Troubleshooting ShopeePay Bank Transfers
• If you see a pop-up message regarding the addition of a Verified bank account, refresh your Shopee App and check your added bank account details again.
• If you don't receive your funds within 1-3 working days, it may be due to these reasons:
- Your bank account data is incorrect. Your ShopeePay bank transfer will be paused and you'll be notified to remove the incorrect bank account details and add the correct ones.
- You have made a transfer to the wrong bank account. If it is a non-existent account, the bank transfer will be cancelled. However, if it goes to an existing account, but to the wrong recipient, you'll have to contact your bank to retrieve the funds.
• If you have encountered unexpected errors or issues, we strongly recommend that you follow the basic troubleshooting tips.
• If none of the above applies to you, contact Shopee Customer Service.
